BSTW Collectibles knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.
What information about customers do we store?
- Information given to us by you - We keep all information you enter, such as name address, etc.
- "Cookies" on your computer - We store a “digital cookie” on your computer so we can keep track of your shopping card order when you are shopping with us. However, to protect your privacy, we don’t show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won't be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.
- Information on current and past orders - We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.
Who has access to your information?
On our site, only you or people you give your password to can access the information on our site. Our employees have access only to information needed to actually process an order for you, and they go through a rigorous screening process before becoming employed by our company. We do not sell our mailing list (or any information on it) to any other business. We may choose to mail you advertising or information on our products or the products or services of other companies, but we will never allow them access to your information or your name or address.
How secure is the information on the Web site?
All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to. NOTE: Your credit card is never listed on our site. Even when changing your credit card, only the last 5 digits are ever seen. All our credit card processing is handled by Authorize.net, a world international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.
What information can I access?
You can access your account information, your wish list, the contents of your current shopping cart, and your willingness to be on our private e-mail mailing list.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us.
If you wish to remove yourself as a user, you must e-mail customer support with e-mail address, and give us the last 5 digits of your credit card number, and ask to be deleted. We will delete your registration within 2 business days.
If you wish to opt-out of a news letter or other option you chose please let us know know and we will take care of it for you if possible.
Conditions of Use, Notices & Revisions
If you visit the BSTW Collectibles Web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of GA. If you have any concerns about the privacy at BSTW Collectibles, please send a thorough description to orders@BSTWCollectibles.com , and we will try to resolve it. If we ever decide to change the way we use your personal information on our site, we will first notify you by e-mail of our intent to change our policy. You will be able to choose whether you are willing to be included in out policy change.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are never linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, Troll And Toad's server automatically logs standard access information including browser type, access times/open mail, URL requested, and referral URL. While information like this may be shared with third-parties in aggregate form, individually identifiable information related to this data will never be shared with third-parties without your explicit permission."
We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have.
We read every message sent in, and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.